1-800-403-3740
Where We Treat You
Like Family

OBJECTIVE

Porch Home Medical is committed to provide the finest respiratory and home care equipment available, backed by professional, personalized service with dedication to the comfort and well-being of the patient. We believe our commitment enables patients to progress to a more active lifestyle thus achieving increased self-sufficiency in the home.

SERVICE AREA

Porch Home Medical has three locations to deliver and service home oxygen and other durable medical equipment to patients in the home or other facilities. We service Northeast Alabama, parts of southern Tennessee and west Georgia. These services are in accordance with the physician's orders and the patient's needs.

Business Hours

Our regular business hours are Monday through Friday, 9:00 AM - 5:00 PM. Trained technician is available after hours and on weekends, 24 hours a day, 7 days a week.

Scottsboro ~ Guntersville

Terms and Conditions of Rentals and Sales

Rental

All rentals shall be automatically renewed for one month on the monthly anniversary date of the original rental. Rental charges will continue to accrue until equipment is returned or picked up. No credit or refund is given for any unused portion of the rental period.

Repair

In the event the equipment becomes inoperative, it is the customer's responsibility to promptly notify Porch Home Medical and to allow a representative access for repair or replacement during business hours.

Refusal

The customer retains the right to refuse any services ordered by a healthcare professional and assumes full responsibility for any consequences resulting from that refusal.

Title

Porch Home Medical retains title on rented equipment unless it is purchased and paid for in full. The customer agrees that Porch Home Medical has the right to repossess all equipment where payment is thirty (30) days past due. The customer agrees to return equipment to Porch Home Medical promptly upon demand or cooperate with us to make equipment available for pick-up.

Sales Return

Returns for purchased items will be accepted in unopened packages and in saleable condition within thirty (30) days from date of delivery with proof of purchase. No merchandise may be returned if worn next to the skin or used for sanitary or hygienic purposes. Special order items will require a fifty percent (50%) deposit and are non-returnable.

Billing

The customer acknowledges that the equipment or items provided may not be covered by Medicare or other insurers. The customer agrees to provide information necessary for processing bills and further agrees to be responsible for and to pay all amounts due that are not covered by Medicare or other insurers.

Warranty

Porch Home Medical warrants that all rental equipment is delivered in good working order according to manufacturer's specifications. New equipment is warranted by the manufacturer's current policy from date of purchase. Used equipment is warranted for thirty (30) days from the purchase date.

Damages

The customer agrees that Porch Home Medical shall not be responsible for any personal injury or property damage relating to equipment involving damages caused by improper use, abuse, malfunctioning, third-party activity, criminal act, fire or acts of God.